Personal Data Protection Policy

At Akara Hospitality Co., Ltd., we prioritize your privacy and the protection of your personal data. This Personal Data Protection Policy outlines how we collect, store, use, and protect your personal information when you use our website. It also details your rights in relation to your personal data.

This policy applies only to the services offered on our official website and does not extend to any third-party applications, websites, or services.

By using our services, you consent to the collection and use of your personal data as described in this policy. If you do not agree with this policy, please refrain from providing your personal information through our website.

What is Personal Data?

Personal data refers to any information that can identify you directly or indirectly, excluding information about deceased individuals.

Sources of Personal Information

We collect personal information through the following sources:

• Your use of services on our website, including data gathered via Google Analytics.
• Subscription to our services or registration for special offers and privileges.
• E-ticket services or purchasing products from Akara Hospitality.
• Communication with you via email, phone, or other means.
• Registering to receive updates and news from Akara Hospitality.

Types of Personal Information We Collect

The following personal data may be collected:

• Contact Information: Name, email address, phone number, address, and social media (e.g., Line ID).
• Transaction Information: Reservation and purchase history.
• Technical Information: Data to monitor website traffic, collected via Google Analytics.
• Feedback Information: Comments and service satisfaction surveys to help improve our services.

Retention of Personal Information

We retain your personal data as follows:

• Storage Format: Soft copy on our online systems.
• Storage Location: Our secure online database managed by Akara Hospitality Co., Ltd.
• Retention Period: Personal data will be stored for a period of up to 10 years, unless otherwise required by law or specific contractual obligations.

Purposes of Data Collection

Your personal data is collected for the following purposes:

• Improvement of Services Analyzing website usage to enhance user experience.
• Communication: Sending important updates or notifications relevant to you.
• Market Research: Conducting research to better understand customer needs and improve our services.
• Legal Compliance: To comply with relevant legal and regulatory requirements.

Personal Data Processing

Once we receive your personal information, we will:

• Store your data securely on cloud servers.
• Provide access to relevant employees responsible for data collection and management.
• Analyze your website usage to improve functionality and services.

Data Retention Period

We will retain your personal data for a maximum period of 10 years , unless you request earlier deletion or if required by law.

Your Rights Regarding Your Personal Data

As the data subject, you have the following rights:

Right to be Informed: You have the right to know when your personal data is being collected, along with details about the data storage methods and retention period.
Right to Withdraw Consent: You may withdraw your consent to process your data at any time.
Right to Access: You can request access to your personal data and ask for a copy of it, including any data we have obtained without your direct consent.
Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
Right to Erasure: You may request that we delete your data for specific reasons.
Right to Restriction of Processing: You can request the suspension of your personal data processing for certain reasons.
Right to Data Portability: You may request your personal data to be transferred to another data controller.
Right to Object: You have the right to object to specific data processing activities for legitimate reasons.

Marketing and Promotional Activities

We may send you marketing and promotional content regarding our services and products if you have consented to receive such communications. If you no longer wish to receive marketing information, you can opt-out by contacting us at akaraskyhanumanbangkok@gmail.com or calling us At 092 888 6323.

Changes to the Personal Data Protection Policy

Akara Hospitality Co., Ltd. regularly reviews and updates this privacy policy to align with changes in services and legal requirements. Any updates or changes to this policy will be communicated to you via our website.

11. PRIVACY AND DATA PROTECTION

By using the Website and purchasing E-Tickets, you agree to the collection and processing of your personal data in accordance with our Privacy Policy. We are committed to protecting your privacy and ensuring the security of your information.

This policy was last reviewed and updated on 01 January 2025.

If you have any questions about our Personal Data Protection Policy or would like to exercise your rights, please contact us at info@akarahospitality.com.

This updated policy improves readability and includes specific rights and options for users, ensuring better clarity and legal compliance. If you need any further modifications or specific legal compliance review, let me know!